Policies

Payment Policy: Due Prior to Service Commencement

At Custom Merchandise Market, we would like to kindly remind our valued customers of our payment policy, which requires that all outstanding balances be settled prior to the commencement of any services.

We firmly believe that clear and transparent communication is the foundation of a successful business relationship. By adhering to our payment policy, we ensure that both parties are on the same page regarding financial obligations, allowing us to provide you with the high-quality service you deserve.

Prompt payment not only helps us maintain efficient operations but also enables us to allocate the necessary resources and personnel to deliver exceptional results. Your timely remittance ensures a smooth and uninterrupted service experience, allowing us to focus on meeting and exceeding your expectations.

We offer various convenient payment options to accommodate your preferences. These include online payment portals, secure credit/debit card transactions, and other digital payment methods. Our team is available to assist you with any payment-related inquiries and provide guidance throughout the process.

Should there be any concerns or extenuating circumstances regarding the payment schedule, we encourage you to reach out to our dedicated customer service team. We understand that unexpected situations may arise, and we are committed to finding mutually beneficial solutions whenever possible.

Thank you for your attention to our payment policy. We value your trust in our services and appreciate your commitment to a successful partnership. If you have any questions or need further clarification, please do not hesitate to contact us.

We look forward to serving you and exceeding your expectations with our exceptional service.

Sincerely,

Custom Merchandise Market

Shipping Policy

Thank you for visiting and shopping at Custom Merchandise Market! Custom Merchandise Market ships all our orders via [USPS/UPS/FedEx/DHL]. Once you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. You will receive an email update with your tracking number once your order is complete and has shipped. Please also note that the shipping rates for many items we sell are weight-based.

Processing and Delivery Times

All orders are completed and processed within 5-10 days. Standard shipping typically takes between 2-8 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via [USPS/UPS/FedEx/DHL]. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

Custom Merchandise Market is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Delayed Or Lost Orders:
A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the courier.
Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

Wrong Or Incomplete Address:
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.
We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

If you have any questions or concerns regarding your order, feel free to contact us at Custommerchmarket@gmail.com.

CANCELATION/REFUND POLICY

PLEASE NOTE THAT WE WILL EMBROIDER YOUR GARMENT AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR REPLACING YOUR ITEM IF SOMETHING SHOULD HAPPEN WHILE DECORATING.
WE DO NOT SELL OR DISTRIBUTE OUR EMBROIDERY FILES OR DESIGNS OF ANY KIND.

Cancellations:

Cancellations on orders after 3 days will be charged a 20% restocking fee on the entire order.

There are no refunds of any kind on set up fees once the design is created. Designs created and not used are charged a $20 set up fee.

Reasons for Return

Due to the personalized nature of our work, we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur.

*The item is defective from the manufacturer.

*The embroidery quality is not commercially acceptable level and this must be agreed upon by both parties after communication of concerns has occurred.

*The design you received on your products is markedly different from the final proof you approved by text, email or in person prior to us embroidering your order.

*****Proofs provided at the request of customer.

Thread Colors

Thread color may vary slightly from a digital representation. We do our best to provide you with the closest colors to match your design. We try to provide a digital proof that is the closest representation of the color to be used. That said, we do not guarantee 100% the thread color will match your original design.

Garment Sizing

Garment sizes can vary from manufacturers. If you need information on sizes for a particular garment, feel free to request that information before ordering. Many of our garments are available in men, women, and youth sizes. Please make sure you are clear on the size you are ordering. We are not responsible for the purchase of incorrect size.

Exceptions on Returns

*Items with custom embroidery are not returnable. Please check that you have ordered the correct size and color.

*Items that have been worn, used or altered may not be returned or exchanged.

*Blank items will be charged a 20% restocking fee.

Requesting a Return

When making a return, the request should be made within 5 days of receipt of order.

All items must be returned before we provide a replacement or credit.

MODIFICATION POLICY:

At Custom Merchandise Market, we understand that your brand is unique and ever-evolving. To accommodate your specific needs, we offer logo modification services to ensure your brand image aligns perfectly with your vision. However, it's essential to establish some guidelines to maintain the integrity of your brand identity. Please read our logo modification policy below:

Eligibility:

Logo modification services are available exclusively for customers who have previously purchased our logo design services. We do not offer modification services for logos created by other designers or agencies. Any modifications to a design that was not created by Custom Merchandise Market, will include additional fees which will be discussed prior to the ordering process.

Modification Requests:

All modification requests must be submitted in writing, detailing the specific changes you require. Requests should be sent to [Your Contact Email] with the subject line: "Logo Modification Request - [Your Company Name]." Clearly specify the changes you need, such as color adjustments, text modifications, or resizing.

Scope of Modifications:

We can modify colors, fonts, text, and minor graphical elements within the logo design. Complex redesigns or substantial alterations to the original concept may be subject to additional charges.

Turnaround Time:

Please allow 2-3 business days for us to process your modification request. Urgent requests may be accommodated based on our current workload and may incur rush fees.

Approval Process:

Once the modification is completed, we will provide you with a preview for your review. You are entitled to one round of revisions. Additional revisions may incur extra charges.

Usage Rights:

Modified logos remain the intellectual property of Custom Merchandise Market. You are granted the right to use the modified logo for your commercial and promotional purposes.

Confidentiality:

We respect the confidentiality of your brand-related information. All modification requests and related communication will be kept strictly confidential.

Fees:

Logo modification services are subject to applicable fees. The cost will be communicated to you upon receipt and review of your modification request.

By requesting logo modifications from Custom Merchandise Market, you agree to adhere to the terms outlined in this policy. We are committed to delivering modified logos that enhance your brand identity while ensuring consistency and professionalism.

For any inquiries or modification requests, please contact us at sales@cmmarket.info or 314-703-7460 or 314-409-3800.